Now Hiring - Community Relations Advisor in Shoreline, WA

This is a Full Time Position

Compensation: $22 - $28 per hour depending on experience.

Benefits: Competitive package including medical, dental, vision, UP TO 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave.

COMPANY OVERVIEW

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve.

POSITION SUMMARY

The Sales Advisor will sell and market all areas of the CRISTA Senior Living (Cristwood Retirement Communities) within the CRISTA Shoreline campus. Meet all occupancy goals by successfully implementing sales/marketing programs and building strong relationships with prospects and their family members with the goal and expectation of selling apartments and services. Assist in development and implementation of outreach, promotions, events, and special projects to support marketing efforts for CRISTA Senior Living communities. Understand CRISTA’s Life Plan Community and support all entry points into the CCRC. Meet all census goals. Work collaboratively with all departments and key staff to ensure a positive experience and seamless transition into our communities. Build relationships with external referral sources, senior centers, social services (internal & external); market and maintain an excellent reputation through promotion to capture new leads.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES

• Plan and execute professional outreach opportunities. Represent CRISTA Senior Living to the community at large, for the purpose of attracting, inspiring and educating prospective residents and their advocates. Function as the primary point of contact for all CRISTA Courtyard and Independent Living (IL). Plan special events and promote them to prospective residents. Attend outreach events focused on Senior Living within the Shoreline, Edmonds, Silverdale, and surrounding community. Be present at Senior Centers, Professional Trade Events, and Medical Practices to provide educational information about CRISTA Senior Living.
• Meet occupancy goals for each community on the Shoreline and CRISTA Shores campuses through sales presentations and events, tours, and lead follow up.
• Maintain sales tracking and professional outreach database through calls, visits, mailings, and marketing events. Keep management informed of accurate occupancy information. Utilize software tools and interface with potential residents, families, and CRISTA staff to determine appropriate placement. Document entire sales process in Customer Relationship Management (CRM) database. Follow approved documentation and CRM best practices ensuring accurate pipeline information is available across teams.
• Handle tours of AL and IL for external potential residences and their families.
• Facilitate and help coordinate resident move-ins by working with prospects, family members, service providers, and CRISTA staff.
• Coordinate interviews with applicants, their advocates and appropriate staff members using application forms.
• Work with Cristwood residents and staff to help fill Assisted Living (AL) when needed by ensuring appropriate and necessary documentation and communication with family and manage expectations.
• Support family and patients through the discharge process into AL admissions and work closely with and support Resident Services as necessary.
• Attend all Sales meetings and work closely with the team on available apartments and appropriate placement.
• Follow approved intake processes identified for financial qualifications for AL and IL placement, work closely with appropriate Administrators on acceptance.
• Perform other related duties as assigned.
• Work collaboratively with supervisor, coworkers, and residents.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Ongoing affirmation of, alignment with and support of CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

Bachelor’s Degree in Hospitality Management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

• Three years of Sales Experience
• Two years customer service/hospitality experience
• Two years of working in a Senior Living facility

OTHER CONSIDERATIONS

• A demonstrated interest and empathy for seniors, particularly in the healthcare setting.
• Subject to call-back during emergent or special situations.
• A deep understanding of business-to-business relationships.
• Exceptional customer service skills.
• Highly motivated and able to work in a fast-paced environment.
• Able to work flexible hours.

EDUCATION

Bachelor’s Degree in Hospitality Management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent.

EXPERIENCE

• Two years of working in outside Sales and or Marketing in healthcare, senior housing, or related field
• Three years of Sales Experience in a Senior Living community

SOFTWARE / EQUIPMENT KNOWLEDGE

Point Click Care, Microsoft Office Suite, Sherpa, Sales Force, Enquire, and or related CRM

OTHER CONSIDERATIONS

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.